Question 1

How does the AI voice agent handle calls it cannot answer?

Accepted Answer

We define escalation logic up front. If a caller says they have a burst pipe, a gas smell, or any other emergency keyword you specify, the agent flags it as urgent and fires an immediate SMS to you or your on-call tech. For standard inquiries the caller cannot or will not answer, the agent collects their name and number and adds them to a callback queue in your CRM.

Question 2

Will callers know they are talking to an AI?

Accepted Answer

The agents are professional and natural-sounding but we build them to be honest if asked directly. Most callers care about getting their question answered quickly, not about whether a human picked up. Our clients typically see caller satisfaction scores that match or beat their live-answering rates because wait times go to zero.

Question 3

What calendar and CRM systems do you connect to?

Accepted Answer

We integrate with Google Calendar, Outlook, ServiceTitan, Jobber, HouseCall Pro, Housecall, and most calendar APIs. On the CRM side: HubSpot, Follow Up Boss, Go High Level, Salesforce, Zoho, and any platform with an API. If you use something niche, tell us in your discovery call and we will confirm compatibility before scoping.

Question 4

What happens after the setup period?

Accepted Answer

The $497/month retainer covers ongoing hosting, monitoring, monthly performance reporting, and up to two hours of training updates per month. If your pricing or services change, we update the agent. If call volume grows significantly, we scale the infrastructure at no extra charge within the standard retainer.

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